Since leaving school, I have had a variety of jobs from waiting tables to coaching rugby to scuba diving instruction to technical support. They have all helped me to become good at working with people, clients and colleagues, either alone or as part of a team. I am punctual, reliable, cheerful and friendly with a good sense of humour. I work well under pressure and in an efficient and methodical manner while remaining flexible in my approach to tackling problems.
In 2014, Mblox acquired CardBoardFish for their technical infrastructure and I transferred into the Product Management team. My understanding of the messaging platform has given me an important role during the migration of clients from the legacy to the current platform. As the product manager of the platform, my responsibilities also include:
- improving, documenting and implementing business processes, involving (and challenging) stakeholders from all departments
- gathering requirements, drawing flows and writing user stories
I have also gained valuable experience in scrum techniques, including sprint planning and backlog prioritisation, liaising between department heads and directors and engineering departments.
CardBoardFish is an SMS aggregator, offering a wide range of SMS-based products to networks around the world. I work as part of a four-man, shift based support team who deal with client-side support. I also analyse live traffic to over 700 mobile networks globally and deal with suppliers to resolve any delivery issues. Due to the odd hours of the shifts, I work almost completely autonomously with very little direct management. I have also written a few web based apps for use in the company on a day-to-day basis.
BTS is a fleet management company that monitors vehicle use, particularly in the oil fields in Kazakhstan. My duties included analysing vehicle data for accuracy and preparation of the reports to be sent to clients.
Education Direct offer a wide range of services based around marketing to schools. I worked as first line support to staff and clients, which required debugging in Visual Basic and SQL (2000/2005/2008). I also assisted the network administrator with general networking, telephony, server maintenance and data backups.